Firstly, I admire your brand and always try to give you the benefit of the doubt. However, there are areas that need improvement, particularly in inventory management, updating the app, and keeping the website accurate.

In my first experience, I ordered items that were listed as available on the website, only to be informed five days later that they were out of stock.

Secondly, my most recent order took 10 days to arrive. When I tried to contact customer service, I was met with unhelpful responses and no effort to explain or apologize for the delay. This kind of interaction negatively affects the relationship between customers and the brand.

I sincerely hope these aspects, especially customer service, are addressed as I genuinely wish for your continued growth and success. Thank you!