Privacy policy

Last updated: October 20, 2026

At Ennap.com, we respect your privacy and are committed to protecting your personal data. This policy explains what data we collect when you use our website or contact us, how we use and protect it, and the rights available to you.

Information We Collect

• Information you provide: such as your name, phone number, email address, delivery and billing address, order details, and anything you send us when contacting customer service or writing a review or inquiry, or taking part in contests, promotions and surveys.
• Customer service communications: calls with our customer service team are recorded, and chats and messages are kept, to follow up on your requests and improve service quality.
• Account information: when you create an account, we keep your login details, order history, saved addresses and loyalty program points, if any.
• Information collected automatically: such as your device and browser type, IP address, the pages you visit and how you interact with the website, through cookies and similar technologies.
• Information from other sources: such as address or delivery status updates from shipping companies, which we use to correct your details and make your next deliveries easier.
• Information about others: if you provide another person's details, such as the address and phone number of someone receiving the order on your behalf, you confirm that you have their consent.
• Payment information: online payments are processed directly by approved and secure payment service providers, and we do not store your full card details on our systems.

How We Use Your Information

• To process and deliver your orders, and to contact you to confirm your order or update you on its status.
• To provide customer service and technical support, and to handle return, exchange and warranty requests.
• To manage your account, loyalty program and personal offers.
• To send you offers and marketing updates by email, SMS, WhatsApp or notifications. You can unsubscribe at any time.
• To show you ads and products that match your interests on our website and on other platforms.
• To improve the website and shopping experience, and to understand the products and services that interest you.
• To protect the website and our customers from fraud and misuse, which may include verifying your identity or your ownership of the payment method for some orders.
• To comply with legal and accounting requirements.

We may also use aggregated statistical data that does not identify you, to understand and improve how the website is used.

Legal Basis for Using Your Information

• Fulfilling your order: we need your data to process and deliver your order and provide after-sales services.
• Legal obligation: when the law requires us to keep or disclose certain data.
• Legitimate interest: such as preventing fraud, securing the website and improving our services, without harming your rights.
• Your consent: such as receiving marketing messages. You can withdraw your consent at any time.

Sharing Information

We do not sell your personal data. We may share only the necessary data with parties that help us provide our services and are committed to keeping it confidential and using it only to provide those services to us, such as:

• Shipping and delivery companies: to deliver your order.
• Payment service providers: to process payments and refunds.
• Communication and support service providers: to send messages and respond to your inquiries.
• Marketing and analytics service providers: to measure website performance and improve our offers.
• In case of a business transfer: such as a merger or acquisition, with your data remaining protected under this policy.
• Official authorities: when required by law or to protect our rights or the rights of others.

Cookies

• We use cookies to remember your cart and preferences such as language, to understand and improve how the website is used, and to show offers that match your interests.
• You can control or delete cookies through your browser settings. Please note that disabling them may affect some website features.

Protecting Your Information

• We use appropriate technical and administrative measures to protect your data from unauthorized access, loss or misuse, and the connection to our website is encrypted.
• Access to your data is limited to the staff and parties who need it to provide the service.
• We have procedures in place to deal with any suspected data breach, and we will notify you and the relevant authorities where the law requires it.
• Please keep your account login details confidential.
• We will never ask you for your card PIN, verification code (OTP) or account password by phone or message. If you receive such a request in our name, please do not respond and report it to us.

Reviews and Content You Post

Reviews and inquiries you post on product pages may be publicly visible with your name or part of it, so we recommend not including any personal information in them.

Data Retention

We keep your data for as long as your account is active, or for as long as needed to provide our services, including warranty and return periods, and to comply with legal and accounting requirements. You can request deletion of your data at any time, as described in the "Your Rights" section.

Your Rights

• Request access to, correction or update of your personal data.
• Request deletion of your data or account, unless we are legally required to keep some of it.
• Withdraw your consent to the use of your data for certain purposes, such as marketing.
• Unsubscribe from marketing messages at any time using the unsubscribe link in the message or by contacting us.

To exercise any of these rights, please contact us. We may ask to verify your identity before processing your request, to protect your data. No fee is charged for these requests, and we will respond within the period required by law.

Please let us know of any change to your details, such as your address or phone number, so they remain accurate and up to date.

Use by Children

Our products and services are intended for adults. Anyone under 18 may use the website only with the involvement or supervision of a parent or guardian. If you are a parent and believe your child has given us data without your knowledge, please contact us.

Links to Other Websites

Our website may contain links to other websites. We are not responsible for their privacy policies, so we recommend reviewing them before use.

Policy Updates

We may update this policy from time to time, and the updated version will be posted on this page.

Contact Us

If you have any questions or inquiries about this policy or your data, you can contact us or email us at hello@ennap.com.