Shipping policy

Last updated: October 20, 2026

Delivery to all governorates in Egypt

Same-day delivery available in Cairo and Giza for orders placed before 5 PM

Same-day delivery available to some other governorates via intercity transport

Free shipping on orders of EGP 5,000 or more (excluding some governorates)

Free pickup from our office

Shop with confidence: your refund or exchange is guaranteed in line with our Return, Exchange & Cancellation Policy

Shipping Costs

• The shipping cost (if any) is shown at checkout after selecting your governorate.
• Shipping is free on orders of EGP 5,000 or more, except for Matrouh, New Valley and North Sinai.
• Pickup from our office is free.
• Same-day delivery may be subject to an additional fee.

Order Processing & Dispatch

• Orders placed Saturday to Thursday before 5 PM are handed over to the shipping company on the same day. Orders placed after that time are shipped on the next working day, except in exceptional cases.
• There are no deliveries on Fridays or official holidays, except in exceptional cases.
• We may contact you to confirm your order before shipping it.

Cash on Delivery

For orders above EGP 10,000, we may ask you to transfer the amount exceeding EGP 10,000 before shipping, especially for orders outside Cairo and Giza.

Delivery Times (Approximate)

Cairo, Giza and Alexandria	1 - 2 working days
Canal cities and Delta	2 - 3 working days
Upper Egypt, Red Sea and South Sinai	3 - 5 working days
Matrouh, New Valley and North Sinai	5 - 7 working days

Delivery times start from the shipping date and may be longer during peak seasons and sales, or due to circumstances beyond our control.

Same-Day Delivery

• Available in Cairo and Giza for orders placed Saturday to Thursday before 5 PM.
• An additional fee may apply. Please contact us after placing your order to confirm same-day delivery.
• It is also available to some other governorates via intercity transport (buses), with the pickup point arranged with us.

Pickup from Our Office

• Choose "Pickup" at checkout, and we will notify you when your order is ready for pickup.
• Please bring your order number when collecting your order.
• Pickup on Fridays and official holidays is possible in exceptional cases after coordinating with us.

Order Tracking

• Once your order is shipped, you will receive an SMS and an email with a tracking link.
• You can also follow your order status at any time through your account.
• If your order has not arrived within the expected time, please contact us and we will follow up with the shipping company.

Delivery Address

• For more accurate delivery, we recommend adding a nearby landmark and the compound or area name, if any.
• The delivery address can be changed before the order is prepared for shipping by contacting us. Once the order is prepared or shipped, changes may not be possible.
• In some remote areas, or if the courier cannot reach the address itself, we may agree with you on the nearest suitable meeting point to hand over the order.

Receiving Your Order

• The courier will contact you before delivery, so please make sure your address and phone number are correct and that your phone is reachable.
• If someone else receives the order on your behalf, such as a family member, building security or a colleague, the order is considered received.
• If delivery fails after several attempts, the order may be cancelled and returned to us.
• If you find any issue with your order after receiving it, please see our Return, Exchange & Cancellation Policy.

Pre-order Products

Pre-order products are shipped according to the date shown on the product page or the date provided by our customer service team.

Shipping Outside Egypt

We currently deliver within Egypt only.

If you have any questions or inquiries, you can visit our help page or contact us.