Product Details

Samsung Galaxy S23 Ultra Dual SIM 5G

Specifications

Warranty information

Warranty Period	100 Day
Warranty Type	internatonal
Warranty Coverage	All manufacturing defects

FAQs

What does international warranty mean?

This means that the product was imported from outside Egypt through an importer and not through the local agent.

Why is the warranty period only 100 days?

Imported devices are supposed to be without warranty, but we give the customer a period of 100 days to fully test and try the product.

Why is the product not provided with a one-year warranty?

This product may not be available at all through a local agent, or it may not be available at the present time through the agent, so it is supplied from abroad in addition to a 100-day guarantee through us to reassure our customers and ensure providing the best experience.

When does the warranty start and how is it activated?

The warranty starts from the date of purchase of the product, and is automatically activated by us from the date of purchase.

How do I act if any misuse of the product occurs, such as a broken screen, etc., and what about spare parts?

We have a complete maintenance department for all products. We also provide most of the spare parts for products that are available with an international warranty. You can make a maintenance request from here. You can also maintain the product through the product agent and various maintenance centers if they have spare parts.

Customers Reviews

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Samsung

Samsung Galaxy S23 Ultra Dual SIM 5G (Special Edition)

43,999 EGP

43,999 EGP ~~57,999 EGP~~

Storage Capacity: 256GB

256GB 512GB

Color: Sky Blue

What Are Mobile Phone Activation Fees in Egypt?
As of January 2025, customs and tax fees are applied to mobile phones imported from abroad. These are officially referred to as “Phone Activation Fees.”
These fees are paid once only, calculated at approximately 38.5% of the device’s value, and must be paid through the official "Telephony" app within 90 days of activating the device in Egypt.

Do All Devices on Your Website Include These Fees?

No. At Ennap.com, we provide two clear options depending on your needs:

- Local Warranty Devices: These devices come with fully paid fees, and you won’t need to pay anything extra after purchase.
- International Devices (without local warranty): These may not have their fees paid, but for some products, we offer a fees-paid version at a discounted price.

Will I Need to Pay Anything Later If I Choose a Fees-Paid Device?
No. If you choose the fees-paid version, the price displayed on the website includes all government fees. No additional payments or steps are required.

What’s the Difference Between a Fees-Paid and a Non-Paid Device?
- Fees-Paid: Ready for immediate use in Egypt. No further actions or payments required.
- Not Paid: Works for 90 days only in Egypt, after which you’ll need to pay the activation fee via the Telephony app to avoid service interruption.

How Do I Know If a Device Has the Fees Paid?The fee status is clearly mentioned on each product page—either in the product description or among the available purchase options.

What Is the Value of the Fees?
The fees vary depending on the device model. You can:

Contact us directly to check the fee for a specific device.
Or visit our Help Center to view the official fee values.

Who Sets the Fee Amount, and Can It Change?Fees are set by the National Telecom Regulatory Authority
Each model has a fixed amount, though the government may update values periodically.

How Do I Pay the Fees If I Choose a Device Without Paid Fees?
Fees are paid through the official “Telephony” app:

Download the app.
Enter the IMEI number of your device.
Pay using a bank card or another available payment method.

What Happens If I Don’t Pay the Fees After 90 Days?
Your device’s cellular services (calls, mobile data, SMS) will be suspended. It will only work again after the fee is paid via the app.

Can I Buy the Device Now and Pay the Fees Later?
Yes, you have a legal grace period of 90 days from the date of activation inside Egypt to pay the fee via the Telephony app.

🔔 At Ennap.com, we believe in full transparency.
We clearly show all options so you can choose what best fits your needs.
If you have any questions, feel free to contact us via WhatsApp or customer support.

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