Terms of service

Overview

This website is operated by Ennap.com. Throughout the site, the terms “we”, “us” and “our” refer to Ennap.com. Ennap.com offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Section 1 - Online Store Terms

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state, province, or country of residence, or that you are the age of majority in your state, province, or country of residence and you have given us your consent to allow any of your minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.

Section 2 - General Conditions

We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (excluding credit card information) may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

You are responsible for maintaining the confidentiality of your account and password, and you are responsible for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account or any other breach of security.

Section 3 - Accuracy, Completeness and Timeliness of Information

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk. This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

Section 4 - Modifications to the Service and Prices

Prices for our products are subject to change without notice before order confirmation. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third party for any modification, price change, suspension or discontinuance of the Service.

The price displayed on the website shall not be considered a final binding offer until the order is reviewed and approved.

The display of products or prices on the website shall not be considered a legally binding offer, but rather an invitation to contract. The sale is only concluded after the order is explicitly confirmed by us, or when a notification indicating shipment of the product or acceptance for execution is sent.

Section 5 - Products or Services (if applicable)

Some products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy: (Return Policy). We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate. We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

This is without prejudice to consumer rights under the applicable laws of the Arab Republic of Egypt.

Section 6 - Accuracy of Billing and Account Information

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the email and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more details, please review our Return Policy: [link to Return Policy]

Orders are subject to final review and approval before execution, and execution of the order begins only after it is confirmed and approved by us.

Section 7 - Optional Tools

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. Any use by you of optional tools offered through the site is entirely at your own risk and discretion, and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). We may also, in the future, offer new services and/or features through the website (including the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

Section 8 - Third-Party Links

Certain content, products and services available via our Service may include materials from third parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third parties. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third party.

Section 9 - User Comments, Feedback and Other Submissions

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, “comments”), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service. You agree that your comments will not violate any right of any third party, including copyright, trademark, privacy, personality or other personal or proprietary rights. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third party.

Section 10 - Personal Information

Your submission of personal information through the store is governed by our Privacy Policy: (Privacy Policy)

Section 11 - Errors, Inaccuracies and Omissions

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website should be taken to indicate that all information in the Service or on any related website has been modified or updated.

Section 12 - Prohibited Uses

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content for any unlawful or unauthorized purpose, or to violate any laws or regulations applicable in the Arab Republic of Egypt or any other jurisdiction.

This includes, but is not limited to:

• infringing or violating the intellectual property rights or legal rights of any party
• engaging in any fraudulent, misleading, or deceptive activity
• transmitting or publishing any viruses, malware, or destructive code
• collecting or tracking the personal information of others without authorization
• interfering with or circumventing the security features of the site or any related website
• using the site in a manner that may negatively affect its performance, disrupt it, or impair its functionality
• impersonating any person or entity or providing false or misleading information

We reserve the right to terminate your use of the Service or the website for violating any of the prohibited uses without prior notice.

Section 13 - Technical Use and Security

The use of any automated or unauthorized means to access the website, interact with it, or extract data from it is prohibited, including but not limited to bots, scrapers, crawlers, or any similar tools, without prior written consent from us.

Any attempt to test, breach, bypass, or interfere with the security systems or technical infrastructure of the website, or to gain unauthorized access to any part of the website, servers, or databases associated with it, is strictly prohibited.

The website may not be used in any way intended to monitor or analyze prices for competitive purposes without prior permission.

It is also prohibited to use the website in any manner that may slow it down, disrupt it, impair its performance, or damage its infrastructure or other users’ experience.

We reserve the right to take all necessary actions, including blocking access or taking legal measures, in the event of violation of this section.

Section 14 - Intellectual Property and Content Use

All content available on the website, including but not limited to text, images, logos, designs, icons, videos, and databases, is the property of Ennap.com or its licensors and is protected under applicable intellectual property laws.

Users are granted a limited, non-exclusive license to use the website for personal and non-commercial purposes only.

It is prohibited to copy, reproduce, distribute, modify, or republish any part of the website content without prior written consent.

It is also prohibited to use any data or content from the website for commercial, competitive, or analytical purposes without explicit permission.

Section 15 - Disclaimer of Warranties; Limitation of Liability

The Service and all products and services delivered to you through the website are provided “as is” and “as available” for your use, without any warranties of any kind, either express or implied, including all implied warranties or conditions of merchantability, fitness for a particular purpose, and non-infringement.

We do not guarantee that your use of the Service will be uninterrupted, timely, secure, or error-free, nor do we guarantee that the results that may be obtained from the use of the Service will be accurate or reliable.

We do not guarantee that any errors in the Service will be corrected.

You expressly agree that your use of, or inability to use, the Service is at your sole risk.

In no case shall Ennap.com, our directors, officers, employees, affiliates, agents, contractors, suppliers, or service providers be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability, or otherwise, arising from your use of any of the Service or any products procured using the Service.

We shall not be liable for any delay or failure in performance resulting from causes beyond our control.

In all cases, our liability shall not exceed the value of the product subject of the order.

Section 16 - Indemnification

You agree to indemnify, defend and hold harmless Ennap.com and our affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms of Service or your violation of any law or the rights of a third party.

Section 17 - Severability

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nevertheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

Section 18 - Termination

These Terms of Service are effective unless and until terminated by either you or us. We may terminate this agreement at any time if you fail to comply with any term or provision of these Terms of Service.

We also reserve the right, at our sole discretion, to restrict, suspend, or terminate any user’s access to the website or services, or to close their account, temporarily or permanently, in the event of suspected unlawful, fraudulent, or abusive activity, or misuse of the website in any way.

Section 19 - Entire Agreement

These Terms of Service constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior agreements.

Failure by us to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

Section 20 - Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the Arab Republic of Egypt.

Section 21 - Changes to Terms of Service

We reserve the right to update, change, or replace any part of these Terms of Service at any time.

Section 22 - Contact Information

hello@ennap.com

Section 23 - Order Cancellation Due to Availability

Due to the nature of the products and services we offer and their dependence on technology and stock changes, we reserve the right to cancel certain orders after they are placed if the product is not available. Please note that stock may change based on customer orders or adjustments, which may result in sudden availability changes. We are committed to notifying customers in such cases.

This may occur in cases of force majeure, supply issues, or material errors in pricing or product data.

Section 24 - Cancellation After Payment and Refund

In some rare cases, we may be required to cancel orders even after payment has been completed. This may occur due to significant changes such as economic conditions or other external factors affecting our ability to fulfill the order.

In such cases, the full paid amount will be refunded to the customer without undue delay.

This may occur due to economic, operational, or other external factors beyond our control affecting order execution.

Section 25 - Price Adjustments After Order Confirmation

Due to the nature of the electronics market and continuous price fluctuations, all orders are subject to review and final approval before execution.

We reserve the right to adjust the product price even after order confirmation, especially in cases where payment has not been completed.

We may also adjust the price even after payment has been completed, but only in exceptional, rare, and justified cases, including but not limited to:

• sudden and significant changes in currency exchange rates or import costs or government fees
• clear and material pricing errors that do not reflect the actual market value of the product
• significant changes in supplier costs
• exceptional economic conditions or disruptions beyond our control

This will only be applied in cases where it is not feasible to fulfill the order at the original price.

In the event of any price adjustment:

• the customer will be clearly notified before proceeding with the order
• the customer has the right to choose one of the following options:
  • accept the new price and proceed with the order
  • cancel the order and receive a full refund without any charges

The full amount will be refunded in such cases, and the order will not be executed unless the customer agrees to the new price.

We are committed to transparency and fairness in all pricing decisions.

Important note: Order confirmation means receipt of the purchase request only and does not constitute final acceptance. The price is finalized only after review and approval of the order, unless exceptional circumstances beyond control occur as described above.

Section 26 - Force Majeure

We shall not be liable for any delay or failure to fulfill orders due to circumstances beyond our control, including but not limited to natural disasters, government decisions, economic changes, import or shipping issues, or service interruptions.

Section 27 - Shipping and Delivery

Delivery times stated are estimates only and may vary depending on logistical or operational conditions, and we are not responsible for delays beyond our control.

Section 28 - Fraud Prevention

We reserve the right to cancel any order suspected to be fraudulent, fake, or containing incorrect information.

Section 29 - Payment Methods

All payments are processed through approved third-party payment providers.

We are not responsible for any errors or failures resulting from external payment systems.

We reserve the right to cancel or reject any payment in case of suspected fraud or unauthorized use.

Completion of payment does not constitute final order acceptance, and the order remains subject to review and approval.

Section 30 - Dispute Resolution

In the event of any dispute or complaint, the customer must first contact our customer service team to attempt to resolve the issue amicably and as quickly as possible.

If an amicable resolution cannot be reached within a reasonable period, the dispute shall be subject to the jurisdiction of the courts of the Arab Republic of Egypt and interpreted in accordance with Egyptian law.

Section 31 - Assignment

You may not assign or transfer any of your rights or obligations under these Terms without our prior written consent.

We may assign or transfer these Terms or any of our rights or obligations without prior notice.

Section 32 - Relationship Between the Parties

These Terms do not create any partnership, agency, or legal representation relationship between us and the user.

Section 33 - Language

These Terms have been prepared in both Arabic and English. In case of any conflict or discrepancy between the two versions, the Arabic version shall prevail.