We sincerely apologize for the unsatisfactory experience you had. We greatly appreciate your valuable feedback and are sorry for any inconvenience caused. Please rest assured that we take your comments seriously and are continuously working to improve our services.
We have already sent you a gift card via email as a small gesture of apology. We hope you will find it useful and give us another chance to improve your experience in the future.
Thank you for your understanding, and we look forward to serving you better next time.
