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What Are Mobile Phone Activation Fees in Egypt? As of January 2025, customs and tax fees are applied to mobile phones imported from abroad. These are officially referred to as “Phone Activation Fees.” These fees are paid once only, calculated at approximately 38.5% of the device’s value, and must be paid through the official "Telephony" app within 90 days of activating the device in Egypt. |
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Do All Devices on Your Website Include These Fees? No. At Ennap.com, we provide two clear options depending on your needs: - Local Warranty Devices: These devices come with fully paid fees, and you won’t need to pay anything extra after purchase. |
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Will I Need to Pay Anything Later If I Choose a Fees-Paid Device? No. If you choose the fees-paid version, the price displayed on the website includes all government fees. No additional payments or steps are required. |
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What’s the Difference Between a Fees-Paid and a Non-Paid Device? - Fees-Paid: Ready for immediate use in Egypt. No further actions or payments required. - Not Paid: Works for 90 days only in Egypt, after which you’ll need to pay the activation fee via the Telephony app to avoid service interruption. |
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How Do I Know If a Device Has the Fees Paid?The fee status is clearly mentioned on each product page—either in the product description or among the available purchase options. |
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What Is the Value of the Fees?
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Who Sets the Fee Amount, and Can It Change?Fees are set by the National Telecom Regulatory Authority |
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How Do I Pay the Fees If I Choose a Device Without Paid Fees?
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What Happens If I Don’t Pay the Fees After 90 Days? |
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Can I Buy the Device Now and Pay the Fees Later? |
🔔 At Ennap.com, we believe in full transparency.
We clearly show all options so you can choose what best fits your needs.
If you have any questions, feel free to contact us via WhatsApp or customer support.
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Return & Exchange Policy
At Ennap.com, we value our customers' satisfaction and strive to ensure a comfortable and secure shopping experience. Therefore, we offer a flexible return and exchange policy to ensure your complete satisfaction with your purchases.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.
Return Policy
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Return Period:
- You can request a return within 14 days from the date of receiving the order.
- The product must be in its original condition, unused, with all accessories and original packaging.
- Unfortunately, we cannot accept returns for digital products or gift cards.
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Return Conditions:
- The product must be unused, undamaged, and in its original condition.
- All accessories and tools included with the product must be returned.
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How to Request a Return:
- You can submit a return request via your account or contact us.
- We will provide details on how to send the product back to us after verifying the request.
- Refund Process:
- Once we receive and inspect the product, we will issue a full refund to the original payment method within 7-14 business days.
- You may be responsible for shipping costs if the return is not due to an error on our part.
- In the case of payment by prepaid bank cards, 3% may be deducted from the refund due to bank processing fees.
Exchange Policy
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Exchange Period:
- You can request an exchange within 14 days from the date of receiving the order.
- The product must be in its original condition and unused.
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Exchange Conditions:
- The product must be unused, undamaged, and in its original condition with all accessories and original packaging.
- The exchange will be for another product in the same category or a different product of equal value.
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How to Request an Exchange:
- You can submit an exchange request by
- via your account or contact us.
- We will provide details on how to send the product back to us after verifying the request.
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Additional Terms:
- If there is a price difference between the products, it will either be added to the invoice or refunded to you.
- The customer is responsible for shipping costs if the exchange is requested due to personal preference.
Note: We reserve the right to modify or update this policy at any time. Customers will be notified of any significant changes to this policy.
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Shipping Policy
| Delivered anywhere in the Egypt |
| 100% money back guarantee. |
| Same day delivery available (Cairo,Giza). If ordered before 5pm on weekdays |
| Shipping to the address or collection from our office is available |
Shipping costs
| Orders over 5000 Free. not include some states! |
| prices for states appear when you select the governorate |
| Pick from our Office is free |
| Price may be higher for same day delivery |
Dispatch & delivery timings
Saturday to Thursday
Orders made Saturday to Thursday before 5pm each day will be dispatched the same day. Delivery arrival depends on the shipping location.
Weekends and holidays deliveries
Delivery is not made on Fridays, except in rare and exceptional cases.
Delivery is not made on official holidays, except in rare and exceptional cases.
The orders can be received from our office on Fridays and official holidays, in exceptional cases after coordination.
delivery time schedule for the governorates (approximate)
| Cairo, Giza, Alex: 24 - 48 Hour |
| Delta: 48 - 72 Hour |
| Upper Egypt: 72 - 5 days |
If you have further questions and inquiries، You can visit help page or contact us.
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