SOUL ST-XS2 Ultimate Active Performance True Wireless Earphones

At Ennap.com, we value our customers' satisfaction and strive to ensure a comfortable and secure shopping experience. Therefore, we offer a flexible return and exchange policy to ensure your complete satisfaction with your purchases.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.


Return Policy

1. Return Period:

   • You can request a return within 14 days from the date of receiving the order.
   • The product must be in its original condition, unused, with all accessories and original packaging.
     
     
   • Unfortunately, we cannot accept returns for digital products or gift cards.

2. Return Conditions:

   • The product must be unused, undamaged, and in its original condition.
   • All accessories and tools included with the product must be returned.
     
     

3. How to Request a Return:

   • You can submit a return request  via your account or contact us.
   • We will provide details on how to send the product back to us after verifying the request.
     
     
4. Refund Process:

• Once we receive and inspect the product, we will issue a full refund to the original payment method within 7-14 business days.
• You may be responsible for shipping costs if the return is not due to an error on our part.
• In the case of payment by prepaid bank cards, 3% may be deducted from the refund due to bank processing fees.
  
  
  
  Exchange Policy
  

  1. Exchange Period:

     • You can request an exchange within 14 days from the date of receiving the order.
     • The product must be in its original condition and unused.

  2. Exchange Conditions:

     • The product must be unused, undamaged, and in its original condition with all accessories and original packaging.
     • The exchange will be for another product in the same category or a different product of equal value.

  3. How to Request an Exchange:

     • You can submit an exchange request by 
     • via your account or contact us.
     • We will provide details on how to send the product back to us after verifying the request.

  4. Additional Terms:

     • If there is a price difference between the products, it will either be added to the invoice or refunded to you.
     • The customer is responsible for shipping costs if the exchange is requested due to personal preference.

  
  

  Note: We reserve the right to modify or update this policy at any time. Customers will be notified of any significant changes to this policy.