Sony REON Pocket Pro Wearable Smart Thermal Device
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Return & Exchange Policy
At Ennap.com, we value our customers' satisfaction and strive to ensure a comfortable and secure shopping experience. Therefore, we offer a flexible return and exchange policy to ensure your complete satisfaction with your purchases.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.
Return Policy
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Return Period:
- You can request a return within 14 days from the date of receiving the order.
- The product must be in its original condition, unused, with all accessories and original packaging.
- Unfortunately, we cannot accept returns for digital products or gift cards.
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Return Conditions:
- The product must be unused, undamaged, and in its original condition.
- All accessories and tools included with the product must be returned.
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How to Request a Return:
- You can submit a return request via your account or contact us.
- We will provide details on how to send the product back to us after verifying the request.
- Refund Process:
- Once we receive and inspect the product, we will issue a full refund to the original payment method within 7-14 business days.
- You may be responsible for shipping costs if the return is not due to an error on our part.
- In the case of payment by prepaid bank cards, 3% may be deducted from the refund due to bank processing fees.
Exchange Policy
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Exchange Period:
- You can request an exchange within 14 days from the date of receiving the order.
- The product must be in its original condition and unused.
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Exchange Conditions:
- The product must be unused, undamaged, and in its original condition with all accessories and original packaging.
- The exchange will be for another product in the same category or a different product of equal value.
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How to Request an Exchange:
- You can submit an exchange request by
- via your account or contact us.
- We will provide details on how to send the product back to us after verifying the request.
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Additional Terms:
- If there is a price difference between the products, it will either be added to the invoice or refunded to you.
- The customer is responsible for shipping costs if the exchange is requested due to personal preference.
Note: We reserve the right to modify or update this policy at any time. Customers will be notified of any significant changes to this policy.
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Shipping Policy
| Delivered anywhere in the Egypt |
| 100% money back guarantee. |
| Same day delivery available (Cairo,Giza). If ordered before 5pm on weekdays |
| Shipping to the address or collection from our office is available |
Shipping costs
| Orders over 5000 Free. not include some states! |
| prices for states appear when you select the governorate |
| Pick from our Office is free |
| Price may be higher for same day delivery |
Dispatch & delivery timings
Saturday to Thursday
Orders made Saturday to Thursday before 5pm each day will be dispatched the same day. Delivery arrival depends on the shipping location.
Weekends and holidays deliveries
Delivery is not made on Fridays, except in rare and exceptional cases.
Delivery is not made on official holidays, except in rare and exceptional cases.
The orders can be received from our office on Fridays and official holidays, in exceptional cases after coordination.
delivery time schedule for the governorates (approximate)
| Cairo, Giza, Alex: 24 - 48 Hour |
| Delta: 48 - 72 Hour |
| Upper Egypt: 72 - 5 days |
If you have further questions and inquiries، You can visit help page or contact us.
Product Details
Product Details
Sony REON Pocket Pro is a personal solution for managing your body temperature wherever you go. It attaches directly to the base of your neck via a flexible neckband, cooling or warming the area in direct contact with your body. Designed to stay unnoticeable under clothing, it's suitable even in professional business settings. The Pro model uses dual thermo modules — two independent units that alternate in intensity for continuous cooling across a contact area roughly twice as large as the previous model. The SMART COOL mode automatically adjusts cooling based on your activity and surrounding temperature through onboard sensors. The upgraded battery runs for up to 34 hours at the lowest cooling level, and the design is splash- and sweat-resistant. It also works in winter, with four warming levels.
Sony REON Pocket Pro Key Features :
- Dual Thermo Modules for Continuous Cooling: The core upgrade in the Pro model — two independent thermo modules alternate in intensity to deliver uninterrupted cooling, with roughly double the cooling contact area and up to double the heat absorption performance of the previous model. The result is stronger cooling that lasts longer without interruption.
- SMART COOL Mode for Automatic Intelligent Cooling: Multiple sensors and a proprietary algorithm estimate your behavior, body temperature, and surrounding humidity to apply the right level of cooling automatically. It provides powerful cooling for up to 15 hours in SMART COOL mode, with seamless transitions between environments that have significant temperature differences — no manual adjustment needed.
- Up to 34-Hour Battery with Fast Charging: The upgraded battery offers different run times by level: 34 hours at cooling level 1, 27 hours at level 2, gradually decreasing to 5.5 hours at the highest level. Charging takes about 130 minutes for a 90% charge and 200 minutes for a full charge via USB Type-C.
- Quiet Operation for Business Settings: The upgraded heat dissipation system with a high-airflow cooling fan reduces operating noise by approximately 50% compared to the previous model at cooling level 4. The size and weight are designed to be unobtrusive, with a light gray color that disappears under clothing.
- Smart AUTO START/STOP Function: New sensors improve the accuracy of automatic start and stop, so the device begins cooling or warming automatically when placed on your neck and stops when removed — with no manual action required.
- Four-Level Warming for Winter Use: The device isn't just for cooling — it offers warming across four adjustable levels. The dual thermo modules provide more powerful warming in WARM mode, making it a genuinely all-season device.
- Comfortable Design with Flexible Neckband: The main unit has a curved design that keeps the larger cooling surface in contact with your body across various body types. The neckband uses a larger-diameter flexible mechanical tube for both retention and flexibility, with band extensions at the tips for a more comfortable fit.
- Splash- and Sweat-Resistant Structure: The buttons, internal components, and USB port are sealed against water droplets and dust, with a cover on the USB port for use in harsher environments. Note that it does not completely prevent the ingress of sweat and water droplets.
- Direct On-Device Controls: Beyond app control, the device has physical operation buttons to switch between COOL/WARM modes and select levels, allowing intuitive operation even when a smartphone isn't available.
- Two Air Vent Covers to Match Your Style: Two air vent covers (short and long) are included, chosen according to your garment's collar height, ensuring heat is efficiently vented from the back of the neck in both casual and business situations.




Specifications
Specifications
What's in the box
What's in the box
Customers Reviews
Customers Reviews

